OUIGO Ticket Refund & OUIGOSWAP Calculator
Standard OUIGO tickets cannot be refunded for cash. Calculate your €19 modification fees, OUIGOFLEX add-on benefits, and estimated 80% voucher recovery using OUIGOSWAP.
French Railway (SNCF) Ticket Refund Calculator
Calculate exact cancellation fees for TGV INOUI, OUIGOSWAP 80% resale vouchers, TER deadlines, and G30 30-minute delay compensation.
From 6 days before departure up to departure, a flat €19 deduction fee is applied per person per directional journey.
| Total fare paid | €85.00 |
| Deduction fee (€19/pax) | - €19.00 |
| Net refund amount | €66.00 |
Real-World Traps & Unanswered Edge Cases
Crucial operational rules that standard refund tables and generic guides fail to disclose.
J-7 Free Refund Ends at Midnight (23:59), Not 168 Hours Before Departure
Travellers assume "7 days before" means 7 × 24 = 168 hours before the scheduled train departure time.
SNCF defines J-7 by calendar dates. The free refund window closes at 23:59 CET on the 7th calendar day prior to departure. Starting at 00:00 on Day J-6, SNCF strictly deducts €19 per person, per directional leg (or €15 on OUIGO Classic Train).
OUIGO Tickets Are Never Refunded in Cash — 80% Voucher Only if Resold
Passengers believe listing a ticket on OUIGOSWAP guarantees an 80% refund voucher.
OUIGO tickets are legally non-refundable under standard commercial rules. OUIGOSWAP is an automated resale marketplace. You receive an 80% travel voucher ONLY if another passenger purchases your specific seat before boarding closes. If nobody buys it, your refund is €0.
Strike (Grève) & Cancellation Waives All Voluntary Fees Legally
If strikes are announced, passengers panic and cancel early through the standard app interface, paying €19.
Under EU Regulation 2021/782 and SNCF Voyageurs terms, if your train is officially affected by strike action or cancelled, all exchange and refund fees are waived (100% full refund).
Should You Cancel, Wait, or Claim Delay?
Strategic decision framework to maximize your net refund and minimize penalty deductions.
Cancel Before J-7
Your departure date is 8 or more calendar days away.
Receive 100% full refund with zero fees on Semi-Flex, Carte Avantage, and Liberté fares.
Cancel directly via SNCF Connect app before 23:59 CET on day J-7.
Exchange Ticket (J-6 to Departure)
You are within 6 days of travel and need to travel on a different date or time.
Paying €19 fee for an exchange is often cheaper than cancelling and re-buying at last-minute peak fares.
Select "Modifier" in SNCF Connect to preserve your original fare base where possible.
File G30 Delay Guarantee (30m+)
Your TGV arrived 30 minutes or more behind schedule.
Get 25% (30-119m), 50% (120-179m), or 75% (180m+) refund as voucher or bank wire.
Submit your 6-letter PNR on toutoui.sncf within 45 days of journey.
Empirical Refund Processing Timelines
Real-world bank crediting speeds vs published railway SLAs, benchmarked across real user transactions.
| Payment Instrument | Real-World Speed | Official SLA | Settlement Rate | Where to Check Credit |
|---|---|---|---|---|
| SNCF Digital Voucher (Bon d'achat) | 5 to 15 minutes | Immediate | 99.5% | Issued by email code; valid for 1 year across all TGV INOUI, OUIGO, and TER online bookings. |
| Carte Bancaire (CB) / Apple Pay | 3 to 5 business days | 3 to 10 days | 98.0% | Credited directly to the French or international bank account linked to the card. |
| PayPal | 24 to 48 hours | 1 to 3 days | 99.0% | Appears in PayPal balance immediately, transfers to linked bank account within 1 day. |
| Chèques-Vacances Connect (ANCV) | 3 to 7 business days | 7 days | 96.5% | Re-credited to your digital ANCV Connect mobile app account. |
How OUIGO Ticketing & Resale Works
Because OUIGO operates on an ultra-low-cost airline model, flexibility is unbundled and managed via specialized add-ons and marketplaces.
OUIGOSWAP Resale (80% Voucher)
If you cannot travel, release your seat into the OUIGOSWAP pool up to 30 mins before departure. If another traveller purchases your seat, you get an 80% digital voucher valid for 12 months.
€19 Change Fee & OUIGOFLEX
Changing train date or time incurs a €19 fee per passenger plus fare difference. Adding the €9 OUIGOFLEX option at booking waives the €19 fee for unlimited modifications.
OUIGO Delay Compensation
OUIGO does not participate in G30. Instead, delays of 60–119 min yield 25%, and 120+ min yield 50% as automated email vouchers sent within 15 days.
Conditions Générales de Vente (CGV) SNCF Voyageurs & Règlement Européen (UE) 2021/782
SNCF Grille Tarifaire & Garantie G30 2026
* Verified across SNCF Connect, OUIGO, and TER after-sales portals.
OUIGO Refund & Exchange FAQ
Frequently Asked Questions
Official rules, common edge cases, and refund processing details.
01.What is the cancellation fee for a TGV INOUI ticket?
For TGV INOUI, Semi Flex tickets (including those booked with a Carte Avantage) are 100% refundable with zero fees up to 7 days before departure. From 6 days prior to departure until the train leaves, a flat €19 fee per person per journey is deducted. Once the train departs, Semi Flex tickets lose all commercial value and become non-refundable.
02.Can I cancel and get a refund for an OUIGO train ticket?
No, standard OUIGO tickets are strictly non-refundable in cash for voluntary cancellations. However, you can change your travel date/time up to 30 minutes before departure for a €19 fee per person, or list your ticket on the OUIGOSWAP secondary resale marketplace. If another passenger buys your freed seat, you receive an 80% digital voucher valid for 12 months.
03.How does the SNCF G30 (30-Minute Guarantee) delay compensation work?
The G30 scheme applies to TGV INOUI and Intercités services. For arrival delays between 30 and 59 minutes, you receive 25% compensation as a digital voucher. For delays of 60 to 119 minutes, you get 25% (choice of bank transfer cash or voucher); for 120 to 179 minutes, 50% cash/voucher; and for 180+ minutes (3h+), 75% cash/voucher. Claims must be filed online via the TOUTOUI form within 90 days.
04.What is the refund deadline for regional TER tickets?
Standard digital TER tickets are 100% refundable without any fees up until 11:59 PM the day before departure (J-1). On the calendar day of travel, TER tickets become strictly non-refundable and non-exchangeable because they remain valid on any TER train along that route for the entire day.
05.What happens if my train is cancelled by SNCF or during a strike?
When a train is cancelled by the railway operator or during an official industrial strike, normal fare restrictions are waived: all affected tickets are 100% refundable with zero penalty, or can be exchanged free of charge for an alternative train, even if originally sold as non-refundable.
06.Am I protected if I miss a connecting train in France?
Yes, provided your entire journey was booked as a single transport contract ("Billet Direct"). Under EU Regulation 2021/782, SNCF must rebook you onto the next available train free of charge and provide meals and hotel accommodation if an overnight stay becomes necessary.
07.What refund flexibility is provided by Full Flex and Carte Liberté fares?
Tickets booked under Full Flex, Business Première, or Carte Liberté tiers offer maximum flexibility: they can be exchanged or fully refunded at 100% with zero penalty up to 30 minutes after the train's scheduled departure.
08.J-7 Free Refund Ends at Midnight (23:59), Not 168 Hours Before Departure
SNCF defines J-7 by calendar dates. The free refund window closes at 23:59 CET on the 7th calendar day prior to departure. Starting at 00:00 on Day J-6, SNCF strictly deducts €19 per person, per directional leg (or €15 on OUIGO Classic Train). Tip: Cancel before 23:59 CET on day J-7. If you have a return journey booked together, each leg is assessed the €19 fee separately (€38 total).
09.OUIGO Tickets Are Never Refunded in Cash — 80% Voucher Only if Resold
OUIGO tickets are legally non-refundable under standard commercial rules. OUIGOSWAP is an automated resale marketplace. You receive an 80% travel voucher ONLY if another passenger purchases your specific seat before boarding closes. If nobody buys it, your refund is €0. Tip: List your OUIGO seat on OUIGOSWAP as many days in advance as possible to maximize buyer demand, or exchange train time for a €19 fee.
10.Strike (Grève) & Cancellation Waives All Voluntary Fees Legally
Under EU Regulation 2021/782 and SNCF Voyageurs terms, if your train is officially affected by strike action or cancelled, all exchange and refund fees are waived (100% full refund). Tip: Never cancel early for €19 during a strike alert. Wait until SNCF marks your specific train "Supprimé" (Cancelled) to claim 100% free cash refund.